Payments and Returns

What are the steps I need to complete to return the unsold product at Threads of Hope's expense?

NOTE: If your invoice date is ON OR AFTER 4/25/2018, and you paid $10 for shipping already, use the information here to return your product.

If your invoice date for your Fundraiser or Love Project was before 4/25/2018 it is your responsibility to pay for return shipping of the unsold product at your expense. Switch over to those instructions to learn how to finish up your project.

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A) Retrieve product and proceeds:

Contact anyone in your group who was given products to sell. Retrieve all of Threads of Hope’s unsold, consigned product and proceeds collected from sales from anyone in your group who had product.

B) Count and rebundle:

Prepare the bundles according to the product information supplied. Please put one rubber band on each end of the full bundles as you process them, like the way they were when you received them from us.  Two rubber bands, one on each end, is our secret code for full bundles!  Therefore, at most, there should only be one partial bundle (having only one rubber band) for each product type at the end of the re-bundling process.

C) Condense the product:

We prefer that you condense our product and the reusable brochures, handouts, DVD’s and banners into the smallest package that will hold our product to help prevent excessive mailing fees.  We would appreciate your sending only one package, if possible.

If you are returning product in the USA or Canada, Threads of Hope will supply you with a shipping label for the retrieval of our unsold, consigned product at our expense.  All countries outside of North America will need to return their unsold product using your own funds.  You may then request reimbursement by uploading a receipt for shipping, putting a copy in your package and we will give you credit for the shipping costs in USD.

Before you request the label, you will need to do the following:

D) Choose a package:

If returning a package within the USA, choose a package from the following Priority Mail Flat Rate list:  Letter sized Envelope, Small Box, Medium Box -1 or -2 or a Large Box.  If you are returning a 6 or 8 foot banner choose a Priority Mail Medium Tube Box. (You will need to know the weight of the Tube Box because it is not Flat Rate.)  You may use the package you received your consignment in provided it is in good condition, or get a new one at the Post Office, free.

If you are returning a package from Canada, it will be returned to us via First Class International Service.  Use the smallest plain package possible.  Be prepared to give us the weight and the dimensions of the package you are returning.

If you are returning a package from outside of North America, you may request reimbursement by giving us the cost, tracking number, uploading a photo of the shipping receipt and specifying the weight.

E) Locate information that will help identify the package:

The most important piece of information you can give us is your Consignment Invoice Number. It can be found in the upper right area of your invoice. It is 5 digits only, with no leading character. Use your current contact information. Be sure to use the same email address that you used to order from Threads of Hope initially.

F) Fill out a Remittance Slip:

You agree to fill out a Remittance Slip, that will assist you in recording all of the product and their quantities that are being shipped.  You agree to include a completed Slip in your package and to keep a copy for your records.  This is a very important document.  It creates accountability for both you and Threads of Hope.  Our volunteers will use your enclosed Remittance Slip as a cross reference as they count the returns.  If you need to send more than one package, make sure the Slip you put in each package matches only the contents of that package.

If you don't have access to a printer, look at the Remittance Slip on our website and include the same information on a piece of paper of your choosing. Just please do not send the package without identifying it as yours and telling us which products and their quantities you are returning.

We continue to receive packages that contain no identification inside or outside. If we cannot figure out who the package came from, we cannot credit the proper account.

G) Complete your Final Payment:

Please follow our payment details from our FAQs. Be sure to fill in the payment portion of the Remittance Slip (Box B) if you are sending along a check or money order in the package. Please DO NOT send cash in the package. Deposit the cash into your bank account. Then send an online payment or have the bank issue you a money order to put in the package instead.

H) Request your return shipping label or shipping reimbursement:

You will need to submit one return shipping label or reimbursement request for each package you will ship.  The Return Shipping Label Form can be located here or in the documents section of our website. When we receive your request we will compare our contact information, update it if necessary and email your label(s).  

I) Affix the label.

When you receive your return label via email, affix the label to your package and drop it at the nearest USPS office, if in the USA, or if in Canada at a Canada Post office or arrange for them to pick it up.  

If you are outside of North America, we will process your reimbursement request after we receive your package.

J) Wait for a reply from Threads of Hope:

Once you complete step I, you are done with your part of the process. Now just sit back and relax while we process your remittances.

Within the next 30 days our volunteers will process your returns and final payment.  They will credit your account accordingly.  We will contact you if there are any large discrepancies.  You will receive a statement via email reflecting your current balance after the payment has been applied and again when the products are counted and the credit memo is applied. Each transaction should bring your balance closer to zero!