Payments and Returns

What are the steps I need to complete to return unsold product at my expense?

NOTE: If your invoice date for your Fundraiser or Love Project was before 4/25/2018 it is your responsibility to pay for return shipping of the unsold product at your expense. Those funds should not be take from the 50% of the proceeds earned that belongs to Threads of Hope. It should come from your 50%. We paid for the shipping to get the product to you. Thank you for following through with your commitment to complete your fundraising project!

If your invoice date is ON OR AFTER 4/25/2018, and you paid $10 for shipping already, use the information in this FAQ to return your product.

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A) Retrieve product and proceeds:

Contact anyone in your group who was given products to sell. Retrieve all of Threads of Hope’s unsold, consigned product and proceeds collected from sales from anyone in your group who had product.

B) Count and rebundle:

Prepare the bundles according to the product information supplied. Please put one rubber band on each end of the full bundles as you process them, like the way they were when you received them from us.  Two rubber bands, one on each end, is our secret code for full bundles!  Therefore, at most, there should only be one partial bundle (having only one rubber band) for each product type at the end of the re-bundling process.

C) Condense the product:

To save money on shipping, you may condense the product and the reusable brochures, handouts, DVD’s and banners into the smallest package possible to help prevent excessive mailing fees.  You may use the box of your choice. You do NOT need to use a priority method to send the return. You may ship using the most economical method.

D) Locate information that will help identify the package:

The most important piece of information you can give us is your Consignment Invoice Number. It can be found in the upper right area of your invoice. It is 5 digits only, with no leading character. Use your current contact information. Be sure to use the same email address that you used to order from Threads of Hope initially.

E) Fill out a Remittance Slip:

You agree to fill out a Remittance Slip, that will assist you in recording all of the product and their quantities that are being shipped.  You agree to include a completed Slip in your package and to keep a copy for your records.  This is a very important document.  It creates accountability for both you and Threads of Hope.  Our volunteers will use your enclosed Remittance Slip as a cross reference as they count the returns.  If you need to send more than one package, make sure the Slip you put in each package matches only the contents of that package.

If you don't have access to a printer, look at the Remittance Slip on our website and include the same information on a piece of paper of your choosing. Just please do not send the package without identifying it as yours and telling us which products and their quantities you are returning.

We continue to receive packages that contain no identification inside or outside. If we cannot figure out who the package came from, we cannot credit the proper account.

F) Complete your Final Payment:

Please follow our payment details from our FAQs. Be sure to fill in the payment portion of the Remittance Slip (Box B) if you are sending along a check or money order in the package. Please DO NOT send cash in the package. Deposit the cash into your bank account. Then send an online payment or have the bank issue you a money order to put in the package instead.

G) Close and send the package:

Put a completed Remittance Slip in each package. (Make sure Box A is complete with your contact information and Box C contains the product quantities and types.)

Send the package to: Threads of Hope, Inc., PO Box 182, Neenah, WI 54957-0182.

Keep your receipt that contains your tracking number until you are sure that we have received the package.

H) Wait for a reply from Threads of Hope:

Once you complete step G, you are done with your part of the process. Now just sit back and relax while we process your remittances.

Within the next 30 days our volunteers will process your returns and final payment.  They will credit your account accordingly.  We will contact you if there are any large discrepancies.  You will receive a statement via email reflecting your current balance after the payment has been applied and again when the products are counted and the credit memo is applied. Each transaction should bring your balance closer to zero! 

To the impoverished families in the Philippines that you set out to help initially, you become a hero when your account balance is zero!